Location

RATES : The published rental rates, taxes and services, are applicable from 01/02/2022. The rates for stays published have no contractual value and may be modified without notice. The contractual price is that fixed at the time of the final reservation. The fixed price includes the consumption of water, electricity, current VAT, access to swimming pools. For accommodation, it also includes the complete inventory and gas. The campsite reserves the right to modify the prices at any time. The stays will be invoiced on the basis of the rates in force on the day of the reservation, and this, subject to availability. It is advisable to check the applicable rate by contacting the campsite directly.

BOOKING CONDITIONS : Reservations only bind the campsite if the campsite has accepted them, which the campsite is free to do or refuse, depending on availability, and in general, on all circumstances likely to interfere with the execution of the reservation made. The campsite offers family-oriented stays, in the traditional sense, the accommodations are specially designed for this purpose. The campsite reserves the right to refuse any reservation which would be contrary to this principle, or which would seek to divert it.

PITCH BOOKING CONDITIONS : From July 05th to August 24th : minimum 7 nights. The pitches have an area of ​​80 m2 minimum according to the new standards of 2011. The reservation becomes effective after acceptance by the management of your contract accompanied by a payment of 30% deposit of the total stay + 15 € reservation fee which will be cashed upon receipt. You will then be sent a booking confirmation. The pitch is available on the day of arrival provided for in the reservation contract from 2:00 p.m. to 7:00 p.m., until the day of departure provided for in the same contract at 12:00 p.m. Maximum 6 people including babies on a pitch, any additional person will be refused, as well as any person whose identity was not reported when booking. Minors unaccompanied by a parent or legal guardian will be refused. Payment of the balance : The payment of the balance on your arrival. No reservation can be transferred to a third party.

BOOKING CONDITIONS FOR A PITCH with PRIVATE SANITARIES: From July 06th to September 1st: minimum 7 nights. Pitches have a surface area of at least 100 m2 according to the new 2011 standards. arrival on Sunday or Wednesday, departure on Sunday or Wednesday. Outside this period: minimum 2 nights. The reservation becomes effective after acceptance by the management of your contract accompanied by a payment of 30% deposit of the total stay + 15 € of reservation costs which will be cashed upon receipt. You will then be sent a booking confirmation. The pitch is available on the day of arrival provided for in the reservation contract from 4:00 p.m. to 7:00 p.m., until the day of departure provided for in the same contract at 10:00 a.m. Maximum 6 people including babies on a pitch, any additional person will be refused, as well as any person whose identity was not reported when booking. Minors unaccompanied by a parent or legal guardian will be refused. Settlement of balance: Settlement of the balance upon your arrival. No reservation can be transferred to a third party.

BOOKING CONDITIONS FOR RENTALS : From July 06th to September 1st: minimum 7 nights, arrival on Saturday, Sunday or Wednesday, departure on Saturday, Sunday or Wednesday, depending on the rental. Outside this period: minimum 2 nights. The reservation becomes effective after acceptance by the management of your contract accompanied by a payment of 30% deposit of the total stay + 15€ of reservation fees which will be cashed upon receipt. You will then be sent a booking confirmation. Additional management fees may be charged if you modify a stay already booked. The rental is available on the day of arrival provided for in the rental contract from 4:00 p.m. to 7:00 p.m. until the day of departure provided for in the same contract before 10:00 a.m. (keys handed over at reception). A penalty of 10€/h. delay will be applied if the tenant stays in the premises beyond the scheduled time. Minors unaccompanied by a parent or legal guardian will be refused. Any additional person including babies according to the reserved rental will be refused, as well as any person whose identity was not indicated during the reservation. Payment of the balance: The payment of the balance must be made no later than 30 days before your arrival. No reservation can be transferred to a third party. Payments can be made by holiday vouchers, bank checks, bank card (visa, MasterCard, Eurocard).

CHOICE OF PITCH OR PREFERENTIAL RENTAL : rentals and locations are assigned randomly. It is possible to choose a pitch number, when booking only, subject to our availability with a supplement of €30. No specific requests, modifications or changes will be possible upon arrival.

BOOKINGS OPTIONS : The options have no contractual value and can be canceled without penalty on either side, after a period of eight days without confirmation.

WITHDRAWAL : In accordance with Article L.221-28 of the Consumer Code (provision of accommodation services), no right of withdrawal applies to the customer once the reservation has been validated by internet or telephone.

CONDITIONS FOR CANCELLATION OF A RESERVATION : In the event of cancellation, you will be retained, or you will still owe: The reservation costs.

As compensation for breach of contract:

• 15€ if you cancel more than 30 days before the scheduled date of arrival (cancellation costs),
• An amount equal to 50%, if you cancel between the 29th and 15th day before the scheduled date of arrival
• An amount equal to the total of the stay, if you cancel less than 14 days before the scheduled date of arrival, or if you do not show up on this date.

In the absence of a written message from the client specifying that he had to postpone the date of his arrival, the pitch becomes available 24 hours after the date of arrival provided for in the reservation contract and full payment for the services remains required. Telephone messages are not taken into consideration.

Any cancellation MUST be notified in writing to the manager of your place of stay.

ELECTRIC VEHICLES: our mobile homes are not suitable for recharging an electric vehicle. This can cause serious risks (short circuit, fire) to the occupants of the accommodation and to all the customers of the campsite.
As a safety measure, it is therefore totally forbidden to recharge the battery of an electric or hybrid vehicle by plugging into the electrical outlet of an accommodation or a pitch.

ANCV PAYMENT : In the event of cancellation of the stay, the amount paid in holiday vouchers cannot be reimbursed in accordance with article L.112-14 I. of the Monetary and Financial Code. In this case, a non-refundable voucher with a validity period of 2 years, usable in the campsite where the stay has been canceled will be established for the amount of the sums paid in Holiday vouchers, possibly deducting the deposit, according to the conditions indicated above.

CANCELLATION BY THE CAMPSITE : In the event of cancellation by the campsite, except in cases of force majeure, the sums paid for the reservation will be fully refunded. However, this cancellation cannot give rise to the payment of damages.

CANCELLATION BY THE CAMPER : Any cancellation request must be sent by post to the postal address of the campsite or by e-mail. Cancellations sent by telephone cannot be taken into account. Any cancellation leads to the termination of the reservation and the campsite reserves the right to offer the accommodation for rent again.

DELAYED OR SHORTTENED STAY : No reduction or refund will be granted in the case of late arrival or early departure.

SECURITY - INSURANCE : Cancellation insurance can be taken out for pitches and for rentals (4% of the base rate). The specific conditions for this insurance can be viewed on the campez-couvert.fr website. It is up to caravan campers to take out insurance for their caravan, tent, equipment and their civil liability. The management declines all responsibility in the event of theft, loss and degradation due to bad weather or an accident occurring inside the campsite.

DEPOSITS : A deposit of €200 for Rentals, €150 for Pitches with "Private sanitary", and €100 for “Comfort Plus & Confort Premium” Pitches, will be requested from the day of your arrival, in order to cover the establishment in the event of damage to the campsite. Method of payment of the deposit: Credit card only (amount not debited from your account). This deposit will be canceled after your departure. A partial or full deduction may be made in the event of damage or soiling of the accommodation.

PICTURE : By accepting these General Terms and Conditions of Sale, the customer expressly authorizes the campsite, free of charge, to photograph or film them during their stay and to use photos, videos or sounds on all media, for a period of 5 years. This authorization also applies to all persons staying with the client. Its purpose is to ensure the national and international promotion of the campsite on its websites, brochures, Facebook, Instagram, commercial presentations or in tourist guides.

DATA-PROCESSING AND LIBERTIES : The information you provide us with at the time of your booking will not be transmitted to any third party. We shall treat this information as confidential. It shall be used solely by our internal services for processing your booking and to reinforce and personalise communication and the services offered to our clients concerning your centres of interest. In accordance with the data-processing and liberties law of 6 January 1978, you have the right to access, amend and change personal data relating to you. To do this, simply write to us. The information you provide us with at the time of your booking will not be transmitted to any third party. We shall treat this information as confidential. It shall be used solely by our internal services for processing your booking and to reinforce and personalise communication and the services offered to our clients concerning your centres of interest. In accordance with the data-processing and liberties law of 6 January 1978, you have the right to access, amend and change personal data relating to you. To do this, simply write to us.

PARTNERS : The customer expressly acknowledges that the campsite cannot be held liable for the communication by its partners or by any third party of false information which may be mentioned in the brochure or the campsite's website concerning the reception sites, and in particular the presentation photos, the qualifiers, the activities, the leisures, the services and the dates of operation. All photos and texts used on the campsite's website are non-contractual. They are indicative only. The layout and features of parts may vary from model to model.

COMPLAINTS : All complaints rerelating to the conditions of the stay must be made on site to the Campsite management to enable them to find an immediate solution. Otherwise, the stay will be, by express agreement, considered to have taken place under satisfactory conditions.

In the event of a dispute and after having contacted the professional's customer service, any customer has the possibility of seizing a consumer mediator, within a maximum period of one year from the date of the written complaint, by registered letter, to this professional.

The contact details of the mediator likely to be contacted by the client are as follows:

BAYONNE MEDIATION

32 rue du Hameau

64200 BIARRITZ

https://www.bayonne-mediation.com/